Accessibility

AODA Policy Statement

 

Eurofase Canada is committed to providing exceptional and accessible service for all persons including people with disabilities. Goods and services will be provided in a manner that respects the dignity and independence of all. The provision of services to persons with disabilities will be integrated whenever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Eurofase Canada.

This policy applies to Eurofase staff in Ontario.

Eurofase endeavours to provide a barrier-free environment for our clients and to provide services to people with disabilities in a manner that respects their dignity, and independence, and ensuring they receive client service at the same high standard we aim to provide to all our clients.

The goal of the AODA is to create a more accessible Ontario by identifying, and to the extent possible, preventing and eliminating barriers experienced by persons with a disability. A standard for customer service (the “Standard”) has been established under the AODA to ensure goods and services are, where at all possible, equally accessible to every Ontarian.

Policy Core Principles

Our accessible customer service policies, practices and procedures are consistent with the four principles of independence, dignity, integration and equality of opportunity for people with disabilities.

• Dignity
  Clients with a disability will be treated with the same high standard of service and consideration as any other client.
• Opportunity
  Clients with a disability will be provided equal opportunity to others to obtain, use and benefit from Eurofase’s goods and services.
• Integration
  Wherever possible, clients with a disability will benefit from our goods and services in the same place and in the same or similar manner as any other client. In circumstances where this does not serve the needs of the client with a disability, goods and services will, to every extent possible, be provided in another way that takes into account the client’s individual needs.
• Independence
  Goods and services will be provided in a way that respects the independence of clients with a disability. To this end, we are always willing to assist a client with a disability when such assistance is requested.

 

ACCESSIBILITY OF SERVICES

Communication with Persons with Disabilities

Eurofase aims to communicate with clients with a disability in a manner that takes into account the disability and the client’s preferred method of communication. Eurofase recognizes that not all clients wish to communicate in the same manner and may can communicate with clients in various ways:

• writing
• telephone
• email
• meetings, either in person or via video conferencing

 

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our goods, services and/or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

Eurofase will communicate with the client to understand how he/she may be accommodated and what alternative methods of service would be more accessible to him/her. We will make every effort to provide an alternative means of assistance to the client with a disability.

Eurofase employees will receive training on various assistive devices that may be used by clients with a disability while accessing our goods and services.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

Support Persons

Clients with a disability may be accompanied by a support person while on Eurofase’s premises that are open to the public and third parties.

Where appropriate, Support Persons may be required to acknowledge that it is the client, and not the support person, to whom Eurofase is providing its advice and services.

Eurofase staff will receive training on how to interact with clients with a disability who are accompanied by a support person.

Notice of Temporary Service Disruptions

Eurofase will notify clients if there is a planned or unexpected disruption of a facility or service clients with a disability use to access our goods and services. The notice will be posted at the office reception and on Eurofase’s website. The notice will include the following information:

1. That a facility or service is unavailable.
2. The anticipated duration of the disruption.
3. The reason for the disruption.
4. Alternative facilities or services, if available.

In the event of an unexpected disruption, notice will be provided as soon as reasonably possible for Eurofase.

 

TRAINING AND RECORDS

Eurofase will provide training, and ongoing training as required under the AODA, to all of Eurofase employees.

Content of Training

Training will include:

• A review of the purposes of the AODA and requirements of the Standard.
• How to interact and communicate with clients with various types of disabilities.
• How to interact with clients with a disability who use an Assistive Device or require the assistance of a Service Animal or Support Person.
• How to use equipment or devices made available on our premises to assist clients with a disability to obtain, use or benefit from our goods and services.
• What to do if a client with a disability is having difficulty accessing our premises and/or services.
• The content and requirements of Eurofase’s policies, practices and procedures relating to the AODA.

Timing of Training

Training will be provided to all Eurofase employees to whom this policy applies.

Documenting Training

Records of the training provided, the dates on which the training is provided and the number of individuals to whom the training is provided shall be maintained in accordance the requirements of the AODA.

 

FEEDBACK PROCEDURE

Feedback Process

Eurofase is committed to meeting the requirements of the Standard. Comments regarding how well client expectations are being met are welcomed and appreciated.

Responding to Feedback

Eurofase’s AODA representative will respond to all feedback received as soon as practicable, and acknowledge receipt of the feedback within ten (10) business days of receipt. A reply will be provided in the format requested by the client, by email, phone or in writing. The response will contain an acknowledgement of the receipt of the client’s feedback, and outline any further action(s) to be taken.

Where appropriate, feedback will be taken into consideration as part of the ongoing review of the AODA Customer Service standard policies and procedures.

Multi-year accessibility plan:

You may access our Multi-Year Accessibility Plan here. Upon request, we will also be able to provide a copy of the Multi-Year Accessibility Plan in an accessible format.

Feedback Delivery Channels

Clients may provide feedback on the manner in which Eurofase provides our services to clients with disabilities. Feedback may be delivered through the following channels:

Electronically, by visiting our website at www.eurofase.com/contact-us/

By email, to HR@eurofase.com with “AODA Feedback” as subject line.

In writing, by sending feedback to:

Eurofase Inc. AODA Feedback
33 West Beaver Creek Rd

Richmond Hill

Ontario, Canada, L4B 1L8

 

In person, by visiting our Ontario location office or hand delivering feedback in writing to the reception area.

Additionally, a client may request for Eurofase to submit feedback on their behalf.

 

Notice of Availability of Documents

Eurofase’s AODA Customer Service Standard Policy and procedures will be made available to the public and clients upon request.

Notification of the availability of documents will be posted on the Eurofase website, www.Eurofase.com

Eurofase will provide documents, or the information contained in documents, required to be provided under the Standard to a client with a disability in a format that takes into account the client’s disability.

 

WEBSITE ACCESSIBILITY STATEMENT

Eurofase is committed to providing a website that is accessible to the widest possible audience. We want everyone who visits to feel welcome and find the experience useful.
Our website endeavors to conform to the Web Content Accessibility Guidelines 2.0, level AA. These guidelines explain how to make web content more accessible for people with disabilities and conformance with these guidelines will help make the web a more inclusive space.

By considering such things as media alternatives, semantic markup, keyboard support, text contrast, and more, a current level of accessibility can be determined. The Eurofase website is conformant with WCAG 2.0 level AA meaning the content fully conforms to the accessibility standard.

Contact Us
Should you experience any difficulty in accessing the Eurofase website, please do not hesitate to contact us. You can call us at 905.695.2055.

 

 

EMPLOYMENT

We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request. We consult with the applicants and provide or arrange for suitable accommodation.

We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.

We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:

• information that is needed in order to perform the employee’s job; and
• information that is generally available to employees in the workplace

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency.

We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.

We will review the individualized workplace emergency response plan:

• when the employee moves to a different location in the organization;
• when the employee’s overall accommodations needs or plans are reviewed; and
• when the employer reviews its general emergency response policies.

We have a written process to develop individual accommodation plans for employees.

We have a written process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.