Careers

Our Current Opportunities

• Sales Engineer – Electric Heating

  Position Details

  Heating – Richmond Hill, Ontario (Hybrid)

  ABOUT EUROFASE: Eurofase designs, sources, and distributes, lighting products and electric heaters under one platform, supplying residential and commercial markets with branded and private label finished goods. We serve consumers, contractors, and designers through multiple channels of Distribution. For over 30 years, Eurofase is committed to design leadership, uncompromising quality with a competitive advantage customer-centric philosophy.

  OUR CORE VALUES:

  ACCOUNTABILITY: We depend on each other to do our job well. Taking responsibility for what others need from you and your team. We strive to honor commitments and operate with transparency.

  COMMUNICATION: Effective communication is based on relevant and timely information. We pride ourselves in our openness, our empathy, and a collaboration working relationship.

  TRUST & RESPECT: Treating someone or something with consideration, thoughtfulness, and respect. Our Business Strategy may change but our Core Values will not.

  POSITION SUMMARY: We’re looking for a driven and technically capable Sales Engineer to support the continued growth of our electric heating product line. This role combines hands-on technical expertise with relationship-driven sales. You’ll work closely with distributors, contractors, builders, and project stakeholders to promote, specify, and grow our heating solutions across multiple markets. If you enjoy being in the field, presenting technical products, and building long-term partnerships — this is an opportunity to grow with a fast-paced, expanding organization.

  Key Responsibilities:

  • Develop and manage relationships with existing and prospective accounts
  • Promote and drive specification of the company’s heating product line into projects
  • Lead customer meetings, product presentations, and technical training sessions
  • Identify new business opportunities and expand territory presence
  • Travel regularly to support customers and strengthen market coverage
  • Collaborate with internal sales, engineering, and operations teams to ensure seamless execution
  • Represent the company at customer events, trade shows, and industry functions

  KNOWLEDGE / SKILLS & EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree required (Electrical Engineering strongly preferred)
  • Minimum 3 years of technical sales experience
  • Strong mechanical and electrical aptitude
  • Excellent communication and presentation skills
  • Ability to clearly explain technical products to diverse audiences
  • Highly organized, self-motivated, and comfortable managing a travel schedule
  • Valid driver’s license and ability to travel up to 50%
  • A proactive, relationship-focused professional with strong commercial instincts
  • Confidence presenting technical products in both one-on-one and group settings
  • A team player with a growth mindset and high accountability
  • Comfortable working onsite while spending significant time in the field

  About This Opportunity

  This posting is for a new vacancy within our organization.

  Compensation The compensation for this role is listed in the job posting and reflects the expected pay range for this position.

  Use of Artificial Intelligence in Hiring Artificial intelligence tools may be used to assist in screening, matching, or assessing applicants for this position. All final hiring decisions are made by our recruitment team.

  Our Commitment to Equity, Diversity & Inclusion Eurofase is an equal opportunity employer and values diversity in its workforce. We encourage applications from candidates of all backgrounds.

  Accessibility & Accommodations Eurofase welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

  Location
  Richmond Hill, Ontario (Hybrid)

  Department
  Heating

  Employment Type
  Full-Time

  Minimum Experience
  Mid-level

  Compensation
  $55,000-$60,000

  Apply Now

  First Name(Required)

  First Name(Required)

  Email(Required)

  Phone(Required)

  Address(Required)

  Address* City State / Province / Region ZIP / Postal Code Country*AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country

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• Customer Care Supervisor

  Position Details

  Sales – Richmond Hill, Ontario

  ABOUT EUROFASE: Eurofase designs, sources, and distributes, lighting products and electric heaters under one platform, supplying residential and commercial markets with branded and private label finished goods. We serve consumers, contractors, and designers through multiple channels of Distribution. For over 30 years, Eurofase is committed to design leadership, uncompromising quality with a competitive advantage customer-centric philosophy.

  OUR CORE VALUES:

  ACCOUNTABILITY: We depend on each other to do our job well. Taking responsibility for what others need from you and your team. We strive to honor commitments and operate with transparency.

  COMMUNICATION: Effective communication is based on relevant and timely information. We pride ourselves in our openness, our empathy, and a collaboration working relationship.
  TRUST & RESPECT: Treating someone or something with consideration, thoughtfulness, and respect. Our Business Strategy may change but our Core Values will not.

  POSITION SUMMARY:

  • Team Leadership & Supervision
  • Supervise and mentor the Customer Care team, ensuring high performance and professional development.
  • Monitor and evaluate team productivity, providing feedback and support as needed.
  • Manage escalated customer concerns and ensure timely resolutions.
  • Foster a positive team environment focused on collaboration, accountability, and customer satisfaction.

  Customer Service Operations

  • Maintain accurate records of customer interactions and resolutions.
  • Develop a deep understanding of our heating and lighting products, their features, and common issues to provide technical support and guidance to customers.
  • Monitor team performance and call handling quality, ensuring professionalism, accuracy, and timely resolution of customer inquiries
  • Enter customer orders accurately and promptly into the system
  • Answer inbound customer phone calls and respond to inquiries related to orders, products, pricing, deliveries, and backorders
  • Assist team with complex orders
  • Process Improvement & Reporting
  • Identify operational inefficiencies and recommend improvements to enhance service delivery.
  • Develop and maintain customer service policies and procedures to align with business goals.
  • Generate reports on back orders, open orders, and order fulfillment status, identifying trends, delays, and key issues for management review
  • Work closely with other departments to improve cross-functional communication and customer experience.
  • Sales & Customer Engagement Support
  • Support the Sales team by providing insights into customer needs, concerns, and feedback.
  • Assist with product knowledge training and ensure accurate information is communicated to customers.
  • Build and maintain strong relationships with key customers to enhance loyalty and retention.

  KNOWLEDGE / SKILLS & EXPERIENCE REQUIREMENTS:

  • Strong leadership and people management skills
  • Excellent communication and problem-solving abilities
  • Experience in call center or customer support environment

  About This Opportunity

  This posting is for an existing vacancy within our organization.

  Compensation The compensation for this role is listed in the job posting and reflects the expected pay range for this position.

  Use of Artificial Intelligence in Hiring Artificial intelligence tools may be used to assist in screening, matching, or assessing applicants for this position. All final hiring decisions are made by our recruitment team.

  Our Commitment to Equity, Diversity & Inclusion Eurofase is an equal opportunity employer and values diversity in its workforce. We encourage applications from candidates of all backgrounds.

  Accessibility & Accommodations Eurofase welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

  Location
  Richmond Hill, Ontario

  Department
  Sales

  Employment Type
  Full-Time

  Compensation
  $55,000-$65,000

  Apply Now

  First Name(Required)

  First Name(Required)

  Email(Required)

  Phone(Required)

  Address(Required)

  Address* City State / Province / Region ZIP / Postal Code Country*AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country

  Upload Resume

  Drop files here or Select files

  Max. file size: 50 MB.

  Δ